The systems aren’t the problem.
So, let’s talk about Kerblam! – or rather, let’s talk about “Kerblam”.
“Kerblam” is a great big online shopping service. The biggest retailer in the galaxy, in fact. It’s got massive warehouses, it does special deliveries, and relies on a group of human workers.
The workers are closely monitored in terms of their productivity while processing packages. At “Kerblam”, the workers have to hit targets of three hundred items an hour. Some of them have been known to have panic attacks if they don’t make those targets. Three hundred items an hour works out as one item every nine seconds, give or take, across a ten and a half hour working day from 7:30am to 6pm. Their breaks are carefully monitored too – workers pee in bottles to avoid taking bathroom breaks.
Of course, that’s not the only thing workers have to deal with at “Kerblam”. They’re not treated especially well by their immediate managers; workers are encouraged to bluntly criticize employees’ ideas in meetings, and performance reviews included half-hour lectures about unfulfilled goals. They’re expected to be accessible all the time, beyond the realms of the eight-hour weeks they already work.
“Kerblam” also give the employees work bracelets – the Group Loops – to keep track of what work they’re doing, how efficiently they’re doing it, and how well they’re doing it. This makes sure everyone keeps to high standards – unreasonably high ones, “Kerblam” would no doubt proudly boast. If you don’t keep to the high standards, you’re going to be let go. There are “annual cullings of the staff — “purposeful Darwinism,” one former “Kerblam” human resources director said. Some workers who suffered from cancer, miscarriages and other personal crises said they had been evaluated unfairly or edged out rather than given time to recover”.
All this means, of course, that “Kerblam” is doing extremely well. It’s making vast, vast profits. Its owner is the richest man in the world. As is well deserved, of course, because of the sheer effort and labour that he personally puts into “Kerblam”.
The system works.
The systems aren’t the problem.
It’s the people who exploit the systems that are the problem. A system like the one at “Kerblam” is absolutely fine. It’s the sort of thing that develops entirely in isolation and leads to entirely fair and equitable treatment of all the works. As we’ve seen above.
The system works. The systems aren’t the problem.
Of course, people can exploit the system, and that’s not great. You don’t want people to exploit the system. If the system is just left as is, that’s fine. Its people interfering that leads to problems in the system. Just leave it be, and we end up with a system that works perfectly fine, where the workers get to see their family twice and year and there obviously isn’t a problem with that.
And why would there be a problem? The system works. The systems aren’t the problem.
The systems aren’t the problem. It doesn’t matter what happens at “Kerblam”, because anything that is happening – and, let’s be honest, it’s not really all that bad anyway – is clearly just a one-off quirk, the result of an individual actor exploiting.
The system isn’t bad. The system would never kill someone; that’s only when people exploit the system.
That’s fine. I really don’t think I have any more to say. I thought I might have, to be honest, but I just… don’t. I don’t care! I don’t care. “Kerblam” is fine. There’s nothing wrong with the system. The system isn’t bad. It’s just the people who exploit the system. They’re the problem. All the things you’ve seen so far? Not a problem. That’s just the system. And the system is fine. Why do you have a problem with the system? Are you a terrorist? Some young terrorist who has a problem with the system? Well, you’re just naïve, aren’t you?
The system isn’t the problem. The system works. The problem is people who exploit the system. Exploitation of the system is a very distinct thing from the system itself, because the system, as we know, works. The system is fine.
The system isn’t the problem.
The system isn’t the problem, according to Doctor Who.